For your convenience, here are answers to the most frequently asked questions. If you can’t find the answer you are looking for, please feel free to get in touch and we’ll be happy to answer any question you may have.
For the safety of everyone, all pets are required to enter and exit the facility on a leash. We recommend you bring your pet’s own food when boarding and that it be pre-packaged as individual meals. An additional charge will be added if we need to provide our own dry “house” food and/or if your pet’s food is not pre-packaged or if we need to administer medication/supplements. We provide Kuranda cot-style beds for our guests so it is not necessary to bring bedding. Feel free to bring two or three toys for your pet as well as any treats you would like them to have. Please do not bring bowls, breakable items, rawhide chews, or other belongings for your pet’s visit.
The full balance of the invoice is to be paid at time of pick up. Charges are calculated by calendar day and not 24-hour period. A 3.5% surcharge will be added to all Credit Card payments.
We provide a number of additional services such as Nature Walks, Enrichment Sessions, Tuck-in Time, Report Cards, etc. that can be added during your pet’s stay with us. Please let us know if you would like to enhance your pet’s stay with any of these services during check-in.